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Return Policy

100% Customer Satisfaction

Not satisfied with your order? Order the wrong product, part or accessory? No problem! We make returns quick and easy and help you find the best product or correct part or accessory to suit your needs! 

We only want the best shopping experience for our customers without having to worry about returns and refunds if they're not 100% satisfied. Please contact us if you have any questions about our policies or about a product you may need to return.

If you would like to exchange your product, please email returns@cozeefireplaces.com to arrange a proper exchange.

 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@cozeefireplaces.com and we will process a return or exchange for you. Please report damages within 3 days of receiving your product so we can get your return or exchange handled as quickly as possible. Please email us with any special circumstances.

 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

 

Returns & Restocking Fees:

Depending on the product ordered, there may be a restocking fee if the product was opened. Please see specific product pages for details regarding restocking fees. If you are unsure if a product you are returning has a restocking fee, please email returns@cozeefireplaces.com. If you are returning a product, please send an email to returns@cozeefireplaces.com to arrange your return properly.

Please Note:  Our return policy does not apply to Amantii, Anywhere Fireplace, Classic Flames, and Dimplex products. These manufacturers do not accept customer remorse returns for any reason. If you are interested in purchasing one of these brands, please make sure you take all the correct measurements you need before placing the order.


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