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Touchstone Ivory 50" Wall Mount White Electric Fireplace

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$299.00 $499.00

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Touchstone Ivory, Wall Mount Electric Fireplace.

The Touchstone Ivory is a beautiful, 50" wide, electric fireplace with realistic flames and contemporary white frame that will make a strong design statement in your living room, family room or any room in your home. The electric fireplace delivers the beauty of a fireplace without the fire and smokey smell. The Ivory has 2 heat settings (high and low), and will add heat to a room up to 400 sq. ft.. Also, the fireplace's flame can can be used without the heating feature. The Ivory is easy to install and comes with easy to follow instructions. 

Realistic Flame

The Ivory now includes a log flameset and a crystal flameset. You decide if you want the classic log hearth look, or a more modern crystal hearth. Both are included in the box. The Ivory's flames will exceed your expectations. Be sure to check out our video tab on this page to get a view of the flames on this unit. Use it during the day or evening to relax and experience the calming effect of the realistic flames. Some of your friends may even ask if the Ivory is a real gas fireplace. The mesmerizing flame can be viewed without the heat setting, so the Ivory can be enjoyed on cool summer evenings, as well as cold winter nights. The Ivory flames have 5 settings, from a subtle ember glow, to a full fire setting. You can set the flame intensity based on your mood or lighting in the room. All of the flame setting can be be controlled by the included remote.

Yes, it does heat your room

The Ivory has two heat settings, which quickly add heat to a room up to 400 sq. ft. Please note the heater isn't designed to be the primary heat source in your room or home. Its designed to warm up a cool evening, or bring the temperature of a room up a few degrees.The heating element warms up quickly, and when used with your home's primary heating source you'll find you'll be able to raise your room temperature to get a real cozy setting. The heat setting is controllable from the side of the unit or from the remote control. You can also put the heat on the built in timer setting, where the Ivory will shut off in anywhere from 30 minutes to 7.5 hours.

Heat Disable Switch

Since the debut of the Ivory Electric Wall Mounted Fireplace, we have had many customers living in warmer climates purchase the Ivory fireplace. The one request that we have had from those customers is a way to disable the heater so that they could embed the Ivory Fireplace into the wall or use it without the heat. Well, we at Touchstone Home Products listened and have incorporated a heat disable switch into our Ivory fireplaces. On the back of the unit, you will find a switch that will allow you to enable or disable the heater. Once the switch is set to off, the heater on the fireplace will no longer function when the heat button is pressed on the remote or external panel. This will allow those customers that want to recess the Ivory fireplace into the wall the option to now do so. A simple flick of the switch now will enable or disable the heater. No more having to take the unit apart to do this.

Mounting and Use

Mounting your Ivory fireplace is easy, and in most cases, requires just one person for the job. All the instructions are included, and they are easy to follow. The Ivory fireplace comes with an easy to mount bracket that mounts to your wall. Once the bracket is mounted, just hang the fireplace on the bracket and secure it with the provided screws. We do recommend placement high enough on the wall to hide the mounting hardware, yet low enough so you can use the heating function far enough away from your ceiling. We recommend placement of the Ivory fireplace at least 24 inches below your ceiling. A popular place that customer mount the Ivory fireplace is under a wall mounted, flat screen television. We recommend mounting your TV at least 24 inches above the top of the fireplace unit.

  

    Product Features:

    • 2 heat settings (high and low)
    • Wall mounting brackets included
    • Remote control for heat and flame setting (batteries not included)
    • Dual mode, operates with or without heat for only flame effect
    • Heat disable switch allows for recessing into wall
    • Built in timer mode for shut off in 30 minutes to 7.5 hours.
    • If mounting under a wall mounted flat panel TV, mount fireplace at least 24" below the bottom of the TV.

       

      Product Specifications:

      • Frame color: Ivory
      • Fireplace dimensions: 50.4" W x 21.65" H x 5.5" W
      • Firebox dimensions (for recessing unit): 38.75" W x 18.75" H x 5" D
      • Shipping carton dimensions: 55 in. x 9 in. x 27 in
      • Part number: 80002
      • Watts: 1,500
      • BTU's: 5,118
      • Room Coverage: 400 ft.
      • Fireplace Weight: 46 pounds
      • Shipping Weight: 55 pounds
      • Voltage: 120v
      • Amperes: 11 and up

       

        

      Cozee Fireplaces is an authorized touchstone dealer  

      Cozee Fireplaces is an Authorized Touchstone Dealer

       

      Product Protection

      INCLUDED IN STANDARD 1-YEAR WARRANTY (INCLUDED WITH FIREPLACE PURCHASE):

      • Replacement of any non-functioning electronic parts
      • Free Toll Free tech support (888-978-3531)

      INCLUDED IN EXTENDED 2-YEAR WARRANTY ($69):

      • 2-year warranty (2 years full replacement)
      • Replacement of any non-functioning parts
      • Toll-Free Customer Service & Support (English & Spanish speaking) includes cleaning instructions for stain removal, cleaning products, and/or assistance from a professional cleaner or a repair technician.

      Here at Cozee Fireplaces, we put the customer first - always. Our team works very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

      To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.

      Our 100% Price Guarantee has some limitations:

      • You must purchase the item from our website before requesting your Price Match Guarantee
      • Promotions such as rebates and buy one, get one free offers are not eligible
      • The item must be in stock on the competitors website
      • The competitor must be an online store, they may not have a retail location
      • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
      • The competitor must be an Authorized Retailer / Authorized Dealer of the product in question
      • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

      SHIPPING

      From when you submit your order, 1-2 days lead time before we ship.

      Shipping to the continental USA: 5-7 days

      Order Confirmation:

      As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

      Order Shipment:

      If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  Please know that some fireplaces have a longer lead time, which will be noted on the product page. If you have questions about lead time, please email info@cozeefireplaces.com We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@cozeefireplaces.com.

      Shipping Locations:

      Cozee Fireplaces only ships to the contiguous US for free shipping. However, if you live in Alaska, Hawaii, Canada  or anywhere else in the world and are interested in purchasing from us, please use the contact page to send us your request and we will help you with your order. We will quote the best shipping price we can for you.

      RETURNS / EXCHANGES

       

      100% Customer Satisfaction

      Not satisfied with your order? Order the wrong product, part or accessory? No problem! We make returns quick and easy and help you find the best product or correct part or accessory to suit your needs! 

      We only want the best shopping experience for our customers without having to worry about returns and refunds if they're not 100% satisfied. Please contact us if you have any questions about our policies or about a product you may need to return.

      If you would like to exchange your product, please email returns@cozeefireplaces.com to arrange a proper exchange.

       

      Damages:

      Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@cozeefireplaces.com and we will process a return or exchange for you.

      Cancellations & Refunds:

      All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

      Returns & Restocking Fees:

      Depending on the product ordered, there may be a restocking fee if the product was opened. Please see specific product pages for details regarding restocking fees. If you are unsure if a product you are returning has a restocking fee, please email returns@cozeefireplaces.com. If you are returning a product, please send an email to returns@cozeefireplaces.com to arrange your return properly.

      Cozee Fireplaces started when, as a young couple, we moved into a home that had been in my wife's family for generations. It was a quaint home on a quiet street - perfect for starting a family in. Growing up, both of our families had fireplaces, so it was a must to have one in our 'new' home.

      A fireplace brings warmth, light and meaning into a home. It's a place where gatherings happen; where fireside chats and bonding with family and friends occurs. It can make a great centerpiece in any room. But this crucial home element was missing in our 'new' home. Our house didn't allow for a traditional wood-burning fireplace with a chimney, so we had to find another solution. That's when we started doing research into electric and gas fireplaces as well as pellet and wood stoves. We wanted to most realistic fireplace that sounded, looked and felt authentic, but that was also safe around our young children and dog. 

      After spending nearly a year doing research, we became experts in all things fireplaces and decided to turn our knowledge into a business helping others just like us - and Cozee Fireplaces was born. Our passion and ultimate goal is to bring individuals, families and businesses the widest selection of fireplaces possible, while providing the absolute best ultra-personalized customer service in the industry.

      We hope you enjoy our selection and we invite you to connect with us via email, phone, live chat, or social media. We treat our staff and customers as family. We're here whenever you need us as is our wonderful and knowledgeable support team. We also offer after-purchase support because we don't believe in just making a sale. We want you to feel confident in your purchase, so if you have any questions after you receive your fireplace, please reach out to us - we're very happy to help!

      When you purchase a fireplace from us, not only are you helping to support our young family and the American Dream, you also become part of our family - the Cozee family.


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